No problem, to expedite this process, please register your return here by simply clicking on the following link: INITIATE RETURN ➽

We will then take care of everything else. Should you have any further questions, please do not hesitate to contact us at any time. Thank you for your trust!

You have the right to return the goods within 14 days of receipt of the package without giving any reason.

You can find all details about our right of withdrawal here

Use this address for returns:

Equestrian sports by Nüx GmbH, Nüxei 4, 37441 Bad Sachsa / Nüxei

This does not apply to:

• Gift cards
• Personalized items

We only accept returns for new and unworn items.

If your order is defective or something is missing, this must be reported in writing before returning the item. Otherwise, there is no guarantee that the full purchase price can be refunded.

No, we do not create a return label.

Our philosophy is based on fairness and transparency towards all our customers. For this reason, we bear the costs for shipping to you and you bear the costs for return shipping, e.g. for selected orders etc.

We firmly believe that this practice is fair because it allows us to keep prices low for all our customers. If we were to cover the cost of return shipping, we would have to factor this additional expense into our prices, which would ultimately be more expensive for all customers. This is not our idea of ​​fairness.

Please use this address for your return:

Reitsport von Nüx GmbH
Nüxei 4
37441 Bad Sachsa/Nüxei

• Once we have received and checked the returned item, we will issue the refund immediately. This usually only takes a few days.
• The refund will be issued via the original payment method. 
• You will receive an email confirmation once the credit has been paid out.

• For orders over €30.00 we deliver FREE of charge within Germany.
• For orders over €50.00 we deliver FREE of charge to Belgium, Denmark, France, the Netherlands, Austria, Poland, Spain & Hungary and, thanks to DHL GoGreen, we deliver in a climate-friendly manner.
• Delivery always takes place from Monday to Saturday with our shipping partners DHL, Deutsche Post

Where can I have my order delivered?

• Your desired address
• DHL Packstations
• DHL Parcel Shops

Yes, that's no problem. We will send you an email as soon as your order is ready for collection. To collect your order, you will need your email confirmation and a valid ID.

Yes, we currently deliver to:

• Belgium
• Denmark
• France
• Netherlands
• Austria
• Poland
• Spain
• Hungary

For deliveries to other countries please write to us at E-Mail

Please note that for orders from Switzerland, additional customs duties and import taxes may apply, which are not included in our prices; the sale is exclusive of duties. These costs are usually collected directly by the Swiss customs authorities and are to be borne by the recipient. The exact fees and duties vary depending on the order value and customs regulations in Switzerland.

Duty-free allowance: In Switzerland, there is a duty-free allowance up to which no customs duties are incurred. Currently, this limit for the value of goods (including shipping costs) is approximately CHF 65 (approx. EUR 60). Orders below this amount are generally duty-free.

Customs duties and VAT: If the value of the goods exceeds this duty-free allowance, customs duties will be incurred in Switzerland in addition to the import VAT of 7.7%. The exact customs duties depend on the type of goods and are calculated directly by Swiss Customs and then charged on by the delivery service, such as DHL.

For the smoothest possible processing, we recommend that you inform yourself in advance with the responsible customs authorities. This way, you will know exactly what additional costs, if any, may be incurred.

We hope you enjoy browsing and shopping in our range! If you have any questions, please do not hesitate to contact us at any time.