We offer the following payment options in the store:

• Cash payment
• Payment by EC card
• Payment by credit card

You can also shop in the online shop + store and pick up your order to pay, for example, by Klarna invoice.

With PayPal you can pay easily, quickly and securely at Hotti24.de. Select "PayPal" as the payment method in our ordering process. Then log into your personal PayPal account with your email address and PayPal password and confirm the payment amount.

If you choose PayPal Express, you will be redirected from our shopping cart page directly to PayPal and log in there with your login details. Check your address details here. You can then check and confirm your order on our order confirmation page. We will immediately receive a payment confirmation from PayPal and can process your order immediately.

Paying with PayPal is always free for you.

Yes, you can pay via Klarna by invoice / Pay Now / Sofort Überweisung.

Payments on account are processed entirely by Mollie. Unfortunately, we have no influence on the rejection or approval of the purchase on account.

Klarna purchase on account: Payment to Klarna is only made after receipt of the goods. The invoice will then be sent to you directly by email from Klarna. You have 14 days from the invoice date to pay it.

Klarna Sofortüberweisung: Pay for your purchase immediately after completing your order using your usual online banking details.

• Our gift vouchers will flutter directly into your inbox
• Do you want the voucher in a beautiful design? Then simply forward the email to us – we will conjure up a lovingly designed version for you.
• Or is the plain code from the system email enough for you? Then you can start immediately – the voucher is ready to use 💌

• Enter the voucher code in the "Discount code or voucher" field during the order process
• You can enter several gift vouchers one after the other in the same field for one order
• Combination with discount codes is possible – the respective discount conditions then also apply

• The voucher can be redeemed both in our online shop at www.Hotti24.de and in the local store.
• The voucher is valid for 3 years from the order date.
• The voucher can be used until the credit is used up.
• Gift vouchers cannot be used to purchase other gift vouchers.

• If the credit is insufficient, you can pay the difference with another payment method.

• Cash payment or transfer of the voucher is excluded.

• Subsequent redemption for already completed orders is unfortunately not possible.

• If an order is returned in full or in part, the voucher credit will be refunded in the form of a new digital voucher.
• The original validity date of the voucher applies.
• In the case of mixed payments (voucher + other payment method), the original payment method used will be

You can order from us faster and easier in your customer account because your delivery address is saved, thus saving you time.

You also have an overview of all orders placed and can see the current shipping status of your order.

Yes, you can order in our online shop as a guest and do not have to register as a customer. To do this, you fill in all the required information during the ordering process without it being saved.

If you have already ordered as a guest, no customer account exists and you therefore cannot log in.

If you have a customer account, you can request the password using the “Forgot password” function. You will then receive a new request to the email address you provided.

If you have already ordered as a guest, no customer account exists and you therefore cannot log in.

If you wish, we will of course delete your data from our system. Please send us a message to Hallo@Hotti24.de

Please note that your contact details will be stored for two years in order to process the order and to handle any warranty claims and returns. Booking receipts, orders, payment receipts and correspondence are stored for 6 years in accordance with the statutory retention periods under Section 257 of the German Commercial Code (HGB) and for 10 years under Section 147 of the German Fiscal Code (AO).

Your gift voucher can be used in combination with your discount code.

Simply enter the codes one after the other in the “Gift voucher or discount code” field.
Please note that only one discount code can be redeemed per order.

Depending on the conditions of this discount code, some items may be excluded from the discount (e.g. sale items, certain collections, etc.)

Gift vouchers are valid for 3 years.

Discount codes always have an individual validity, which is published with the discount code.

If you still have any questions, please contact the Hotti24 team.

Once your purchase is complete, it is no longer possible to deduct a discount retroactively. However, you are welcome to use the voucher/discount code on your next Hotti24 order.

No, you can only use a discount code once per person and per order. Our voucher codes cannot be combined, so you cannot enter more than one per order.

• For orders over €30.00 we deliver FREE of charge within Germany.
• For orders over €50.00 we deliver FREE of charge to Belgium, Denmark, France, the Netherlands, Austria, Poland, Spain & Hungary and, thanks to DHL GoGreen, we deliver in a climate-friendly manner.
• Delivery always takes place from Monday to Saturday with our shipping partners DHL, Deutsche Post

Where can I have my order delivered?

• Your desired address
• DHL Packstations
• DHL Parcel Shops

• Most items will reach you super fast – usually within 1–3 business days 🕒
• You can see the exact delivery time directly with the respective product on the item page.
• If part of your order is not immediately available, you don't need to worry: We will deliver missing items to you free of charge 🤍

📦 For international deliveries, different transit times and conditions apply.

👉 Information on international shipping can be found here: International Shipping

Yes, we currently deliver to:

• Belgium
• Denmark
• France
• Netherlands
• Austria
• Poland
• Spain
• Hungary

For deliveries to other countries please write to us at E-Mail

Oh no, did your item arrive damaged?

• We are so sorry to hear that 😢
• Simply click on the following link to quickly inform us about the damage.

➡️ To the damage form

We attach great importance to a good and fast delivery of your order. Unfortunately, it can happen in individual cases that a package cannot be found by the shipping service provider on its way to you among the large number of shipments. In this case, contact the Hotti24 team and we will help you.

• Please note that for orders from abroad, additional customs duties and import taxes may apply, which are not included in our prices; sales are exclusive of duties.
• These costs are usually levied directly by the customs authorities and are to be borne by the recipient. The exact fees and duties vary depending on the order value and customs regulations.
• The exact customs duties depend on the type of goods and are calculated directly by customs and then passed on by the delivery service, such as DHL.
• For the smoothest possible processing, we recommend that you inform yourself in advance with the responsible customs authorities. This way, you will know exactly what additional costs you may incur.

Yes, that's no problem. We will send you an email as soon as your order is ready for collection. To collect your order, you will need your email confirmation and a valid ID.

Of course, you can easily return items that don't fit or you don't like. Please send your return to the following address:

Reitsport von Nüx GmbH
Nüxei 4
37441 Bad Sachsa / Nüxei

📦 Please ensure that the goods are unused, clean, and in their original packaging.

🔒 Important: Personalized items and vouchers are excluded from exchange.

Sometimes something just doesn't fit or isn't to your liking - and that's perfectly okay 💛

• To ensure your return is processed quickly and smoothly, please use our returns portal:

👉 Click here for the: Returns Portal

• There you can specify whether you would like an exchange or prefer your money back.

No, we do not create a return label.

Our philosophy is based on fairness and transparency towards all our customers. For this reason, we bear the costs for shipping to you and you bear the costs for return shipping, e.g. for selected orders etc.

We firmly believe that this practice is fair because it allows us to keep prices low for all our customers. If we were to cover the cost of return shipping, we would have to factor this additional expense into our prices, which would ultimately be more expensive for all customers. This is not our idea of ​​fairness.

You have the right to return the goods within 14 days of receipt of the package without giving any reason.

You can find all details about our right of withdrawal here

Use this address for returns:

Equestrian sports by Nüx GmbH, Nüxei 4, 37441 Bad Sachsa / Nüxei

This does not apply to:

• Gift cards
• Personalized items

We only accept returns for new and unworn items.

If your order is defective or something is missing, this must be reported in writing before returning the item. Otherwise, there is no guarantee that the full purchase price can be refunded.

• Once we have received and checked the returned item, we will issue the refund immediately.
• This usually only takes a few days.
• The refund will be processed using the original payment method.
• You will receive an email confirmation once the credit has been issued.

We always want to improve and no one can help us better than YOU!

Do you have ideas, requests, suggestions for improvement, comments or would you like to give us general feedback?

Then click on the following link: Submit feedback